platform — OUR agent did, mid-conversation, because the patient asked
for a clinician or the assistant judged one was warranted. You will see
these on your own patients: the agent conversation and the consult
lifecycle are one product, and a consult the patient started by asking is
still their consult.
The distinction is about PROVENANCE, not permission. Everything a patient
can do — consent, rate, join, read the transcript — works on both. What
origin gates is the scope of a call made with the TENANT KEY ALONE: the
management operations (claim, takeover, resolve, replies, close)
and the default of the list filters are partner-origin only, because an
application credential reassigning a thread our own clinicians are working
would leave the patient with a physician nobody told.
A PHYSICIAN credential (see ./endpoints, "Acting as a physician") is
scoped to the whole tenant instead — every consult of the clinic, whichever
surface opened it — since that physician IS one of the clinicians the
platform routes to. Their list reads default to origin=any.
Who opened a consult.
partner— you did, through this API.platform— OUR agent did, mid-conversation, because the patient asked for a clinician or the assistant judged one was warranted. You will see these on your own patients: the agent conversation and the consult lifecycle are one product, and a consult the patient started by asking is still their consult.The distinction is about PROVENANCE, not permission. Everything a patient can do — consent, rate, join, read the transcript — works on both. What origin gates is the scope of a call made with the TENANT KEY ALONE: the management operations (
claim,takeover,resolve,replies,close) and the default of the list filters are partner-origin only, because an application credential reassigning a thread our own clinicians are working would leave the patient with a physician nobody told.A PHYSICIAN credential (see
./endpoints, "Acting as a physician") is scoped to the whole tenant instead — every consult of the clinic, whichever surface opened it — since that physician IS one of the clinicians the platform routes to. Their list reads default toorigin=any.